You have no items in your shopping cart.
Search
Search
Wishlist
Wishlist
Filters

Shipping & Returns

MADE TO ORDER Items and CUSTOM ORDER Items are NON_REFUNDABLE, NON_RETURNABLE
Upon approval, some Made To Order and Custom items may be returned to the manufacturer for repair, if defective; an RMA is required, and must be approved by the manufacturer.  Shipping costs and obligations, will be determined by the manufacturer.  The manufacturer will then repair or replace the item; which will then be returned to the purchaser.

RETURNS MUST MEET ALL APPLICABLE CRITERIA

All returns are at the discretion of the manufacturer or our supplier.  If your returned product does not match all applicable criteria listed below, it will be rejected and returned back to you at your cost. Consequently, your return will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping that may be incurred by ArrEssPro LLC. By requesting an RMA and/or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions.  

ALL RETURNS MUST INCLUDE THE FOLLOWING:

  • Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)
  • Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
  • Valid Return Merchandise Authorization (RMA).
  • Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.
  • The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
  • Manufacturer documentation (manuals, warranty cards, registration information, etc.)
  • The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

Standard Return Policy

Unless otherwise stated below, you have 14 days from the date your product left the warehouse (regardless of when you actually took delivery of the product) to get a valid RMA from ArrEssPro LLC and get your product to a shipper for return in accordance with the RMA return instructions. It does not have to be back to the designated return address within 14 days, but it does need to be in the possession of the shipper (along with the valid RMA). RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. When it expires, you may no longer return your product.

If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have.  
Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Returns Department.
All products are subject to a restocking fee (except where prohibited by law) if returned opened or in a non-factory sealed box, provided that there is no restocking fee for defective products (see Special Returns Policy for Defective Products below). 

Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase. 
Please allow up to fourteen days from shipment for your return to arrive at our Returns Department, delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.

Many of the items we sell have Special Return Policies. See the appropriate policy below to see if items you purchase are affected.
The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.   

Special Return Policy

Defective Products

Defective products can only be returned in exchange for the exact same product, or at the sole discretion of ArrEssPro LLC, the purchase price will be credited to the credit card used for the original purchase. Defective products may only be returned within 14 days of the date your product left the warehouse (regardless of when you actually took delivery of the product).
Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.

For products that we verify to be defective, we will reimburse you for your original shipping expenses, provided that your defective return must be shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.

THE MANUFACTURER IN ITS SOLE AND ABSOLUTE DISCRETION SHALL BE THE SOLE DETERMINER OF WHETHER A PRODUCT IS IN FACT DEFECTIVE.  IT IS THE RIGHT OF ArrEssPro LLC, TO FOLLOW THE DIRECTIONS AND SPECIFICATIONS OF THE MANUFACTURER, OR OUR SUPPLIER, ON HOW TO HANDLE THE DEFECTIVE RETURN.

Opened Software, Media, Games, Books

The following products, if returned opened or in a non-factory sealed box, it will be rejected and returned back to you at your cost.